Customer Claims (Unexpectedly, Your Skin Throws a Tantrum)

We get it—sometimes, your skin just doesn't cooperate. It can be a little dramatic, especially when trying something new. While we ensure all our products are compliant with UK and EU regulations, in rare cases, we can't control how your skin might react. So, here's what you should know before launching into that new serum:

Patch Test, People!: Always, always patch test. Just because it worked wonders for your friend's skin doesn't mean it'll agree with yours. We're not psychics, and skincare can be a fickle friend. The golden rule is to patch test before slathering on anything new. If you skip this and end up resembling a tomato—well, we did warn you.

Adverse Reactions: If you experience any irritation, redness, or an allergic reaction (we're talking hives, swelling, or worse), stop using the product immediately. We take no responsibility for issues that arise from:

• Misuse of the product (i.e., don't drink the moisturizer, please).
• Failure to follow the instructions (hint: don't use night cream during the day).
• Allergies or skin conditions that we couldn't have predicted.

Your Medical Issues: Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you're concerned about an allergic reaction or a skin condition, consult your dermatologist before using any skincare product. While we'd love to be your skincare gurus, medical advice is not part of our qualifications.